LEGAL
The Art of Successful Negotiation
November 29th & December 13th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
In this live webinar, you will the learn the process of win-win negotiation, active listening skills, negotiation communication skills, as well as how you can apply this model to your own negotiations. Dr. Rick Goodmanteaches this course on the Art of Negotiation.
HR
The Art of Successful Negotiation
November 29th & December 13th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
In this live webinar, you will the learn the process of win-win negotiation, active listening skills, negotiation communication skills, as well as how you can apply this model to your own negotiations. Dr. Rick Goodman teaches this course on the Art of Negotiation. This course is approved for 1.5 General credits.
ACCOUNTING
S Corporations: How to Avoid Common and Often Overlooked Pitfalls (Simple to Complex)
November 30th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
As many practitioners will attest, there are many pitfalls when S corporations are involved. This live audio conference will identify the most common pitfalls, such as not properly maintaining earning accounts, ineligible shareholders, the one class of stock principle, invalid or missing S Corporation elections, and built-in gain. You will not only learn how to identify these pitfalls, but you will also receive practical tips on dealing with them.
CONSTRUCTION
Preventing and Managing Construction Claims
December 5th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
How can you maximize or minimize claims? Whether you are an owner, a contractor or a construction manager – or their counsel – this might be the most important question you ask yourself before starting a new project. This live audio conference will address that question, starting with what you can do before work commences, during the project and after the project to best protect yourself with respect to preventing claims, making claims or defending against claims.
SALES & MARKETING
Closing the Sale in Turbulent Times
December 18th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
During an economic downturn, or even in good times, the perceived safe buying decision is to say “no.” Left to their own thinking, many potential buyers would rather cling to the status quo than risk making a bad buying decision. Unfortunately, this doesn’t help your buyers to improve their circumstances and it certainly doesn’t help you to hit your sales goals!
In 90 minutes, Mace Horoff, The Sales Pilot, will teach you how to soar through the sale by examining your buyers and engaging the sales environment like never before.
MEDICAL
Medical Records: Responding to Subpoenas and Investigations
December 4th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
Don’t be caught off guard. You could be breaching the confidentiality of patients without even realizing it!
From HIPAA requirements to state privacy laws, legal issues abound in the medical records arena. If you’re not up to date on medical records law, your company could face serious legal and financial liability risks. Attend this live audio conference and gain critical information on confidentiality, disclosure, documentation requirements and HIPAA issues you face every day.
You will learn everything you need to know to deal with the changing legal landscape and avoid putting yourself at risk. Don’t miss this opportunity to broaden your knowledge of how to handle medical records properly and protect your company, and how to respond if you are subpoenaed.
CUSTOMER SERVICE
Providing Exceptional Customer Service for a Diverse Clientele
December 7th, 2012
1:00 PM Eastern (12:00 pm Central, 11:00 am Mountain, 10:00 am Pacific)
Regardless of the product, service, or location, most companies today have diverse clients and diverse employees. Many customer service classes teach a series of behaviors intended to make the customer feel valued. But what about the employee? This live audio conference begins by helping the employee identify his/her own values and learn why certain customers might be easier or harder for them to serve effectively and comfortably. Through self-assessment you will identify behaviors that can create unintentional barriers between yourself and the customer. With this information as background, tools for crossing those barriers are identified and practiced.
By attending this live audio conference you be able to: identify personal attitudes and behaviors that may create customer service challenges; understand how perceptions affect responses to customers; identify communication styles and examine how they can lead to misperceptions or conflicts with customers and learn tools for effective customer service.