LEGAL
Avoiding Waiver of the Attorney-Client Privilege
December 13th and December 27th, 2012
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
This live audio conference will cover challenges faced in maintaining the attorney-client privilege including threshold issues, inadvertent disclosure or waiver, business vs. legal advice, professional advisors outside the privilege, and experts and consultants.
The presentation will include examples drawn from recent court cases covering the privilege and practical advice on preventing waiver. This live audio conference will be particularly useful to in-house counsel and the lawyers who advise them.
HR
Ditching the Traditional Performance Review
December 14th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
In this live audio conference we provide practical guidelines for thinking about which employees might benefit from eliminating the traditional performance review and what kinds of alternatives might be used instead to set goals, provide feedback, motivate and develop employees. We will discuss several case examples of organizations that have radically simplified or ditched the traditional performance review for employee groups ranging from front-line customer service to executives. We will introduce an alternative approach to designing a performance management system focused on employee development and meaningful business results based on the decades of behavioral science research on goal setting and motivation. These alternatives to traditional performance management practices change the review conversation from evaluation to inspiration by incorporating ‘intrinsic motivation’ of employees. We will also discuss current trends in alternative performance management. Finally, we will provide samples of metrics that align reviews with the effectiveness and impact of the performance management system on the business strategy. Overall the program will provide a roadmap for making performance management part of HR’s strategic contribution to the business by changing the appraisal focus and dialogue.
ACCOUNTING
Economic Nexus Standards in State Taxation
December 12th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will explore the concept of economic nexus and update recent judicial and legislative developments. Understand emerging trends in this area and why merely having customers in states with economic nexus statutes could subject you to new business tax liabilities. Learn how to handle nexus inquiries and which states to look out for in terms of nexus planning.
This live audio conference is a must for any business that sells to or generates receipts from customers in states where they otherwise have no other connections.
CONSTRUCTION
Construction Payment Bond Fundamentals
December 19th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference helps the persons responsible for project controls, accounts receivable, accounts payable, and general risk management, to understand first the normal parameters and terms of payment bonds. We will provide practical tips associated with either pursuing or responding to payment bond claims. A lack of understanding as to how payment bonds work and what they are intended (or not intended) to cover may lead to lost opportunity or financial losses. This program is critical for management and operations personnel who want to protect their companies against unnecessary losses due to somebody else’s financial woes.
SALES & MARKETING
The Essential YouTube Video Marketing Guide
December 19, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
According to eMarketer, U.S. online video advertising spending will grow 52.1 percent to $2.16 billion in 2011, before reaching $7.11 billion in 2015. According to the Cisco VNI Benchmark Report, global Internet video traffic will be 54 percent of all consumer Internet traffic in 2016, up from 51 percent in 2011. On YouTube® alone, 60 hours of video are uploaded every minute and 4 billion videos are viewed each day. Video is not only an ideal storytelling medium, it also aids significantly in brand recall. As the second most popular search engine, YouTube® rules the online video world. Kent Lewis, President & Founder of Anvil Media, will outline best practices for video marketing, optimization and measurement on YouTube.® He will talk through various advertising options on YouTube® as well as ways to extend the value of your videos via optimization and promotion through offline and online channels. In this live presentation, you will learn how to create a compelling YouTube® channel and content strategy that connects with constituents.
MEDICAL
Developing a Smartphone Policy for Healthcare Providers
December 14th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
Smartphones and other mobile devices are in wide use in health care organizations and by health care providers in increasing numbers. Policies and procedures may not have caught up with technology and yet the Office for Civil Rights expects health care providers to have appropriate policies and procedures in place to safeguard patient information that may be transmitted by smartphones. This live audio conference will discuss the importance of having a smartphone policy in place, the guidance under HIPAA/HITECH, the type of information that may be vulnerable and potential consequences when there is no policy in place. We will also explore technology that can assist in protecting the confidentiality and security of protected health information on a smartphone. You will learn recommendations to be included in a smartphone policy for health care providers and how to comply with HIPAA/HITECH regulations for these prolific devices.
CUSTOMER SERVICE
Techniques for Handling Challenging Customers
December 11th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
Imagine your next phone call is from an angry, irate customer and you’ve only got a few seconds to gain control.
Are you 100% confident you can handle it? If not, we’ve got the perfect program for you.
You don’t have to get frustrated dealing with demanding, irate, or unreasonable customers and you don’t have to put up with verbal abuse and threats from customers.
If you have the right tactics and techniques and the motivation, you can get any angry customer to back down and ultimately regain the customer’s goodwill.