LEGAL
Use of Terms and Conditions in Purchase Agreements
January 24th, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will discuss various provisions commonly found in the terms and conditions of agreements for the purchase and sale of goods. How many times do you get boilerplate agreements without truly reading the small print? When is small print even acceptable? What do these terms and conditions mean? How do I go about negotiating the terms? Do they really matter? This audio conference will provide a helpful explanation of these terms so that you are in a better position to draft, revise and negotiate key contract terms that can impact your business operations. You will have a better understanding of the importance of the terms and conditions and why reading the small print is critical.
HR
Do’s and Don’ts for Internal Investigations of Employment Issues
January 22nd, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
Any prudent employer will want to investigate and, if necessary, remedy reported discrimination or harassment. In some states, a prompt investigation is legally required. This live audio conference will provide you with valuable and practical advice on planning and conducting internal investigations, and assessing how to respond once the investigation is completed.
ACCOUNTING
Recent Developments in Exempt Organization Taxation
January 24th, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will focus on recent legislation and regulatory activities affecting tax-exempt organizations. Tax-exempt organization compliance has undergone many changes in recent years due to increased IRS audit activity resulting from congressional interest in the operation of tax-exempt organizations. These changes make it imperative for tax-exempt organizations and individuals advising such organizations to stay current with recent developments in the laws and regulations governing tax-exempt organizations. In this audio conference, you will learn about legislative rulings and IRS initiatives covering the areas of program related investments, the deductibility of donations to single member LLC’s, IRS questionnaire on group rulings, revocations of exempt status, IRS guidelines for the new reporting requirements of tax-exempt hospitals instituted by the health care law, the IRS fast-track settlement program, the IRS’s new webpage, as well as critical changes and challenges with the Form 990.
CONSTRUCTION
Writing Construction Specifications
January 24th, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
The demand in design firms for construction specification writers has never been greater! Specification writers must master the techniques for product selection, organizing the project manual, coordinating drawings and specifications, integrating engineering specifications and more! As few colleges teach specifications, the specification writer learns their craft in design firms with a mentor, and within the ever-increasing pace of project design and construction. This live audio conference is intended to cover the basics of specification writing based on our 30 years of active experience on over 3,500 projects. We identify key issues with a look to the future, as LEED® and BIM require more precision within specifications than ever before.
MEDICAL
Meeting the Challenges of the DOJ’s ADA Barrier-Free Health Care Initiative
January 23rd, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will address the DOJ’s Barrier-Free Health Care Initiative, cutting-edge issues including web-based information and services and how to avoid being an enforcement target and how health care providers can cost effectively comply with ADA and similar state law obligations in this rapidly evolving area. Join us for 90 minutes of inoculation against ADA claims with a question and answer session to address your questions.
SALES & MARKETING
Techniques for Integrating Social Media and Mobile Marketing
January 29th, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will teach you how to create a mobile-social marketing strategy that works for your business. You will gain a strong understanding of how to align your assets and customer expectations to mobile through social. You will learn how to leverage the multiple opportunities customer engagement and viral marketing in this sphere through such tactics as QRCode campaigns, in-app promotions, customized business apps for your brand, in-venue penetration, SMS to social lead generation and more.
CUSTOMER SERVICE
Managing Telephone Communication For Great Customer Service
January 29th, 2013
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
You will learn what to do before you pick up the phone, how to solve problems without transferring the customer’s call, how to determine what the customer really wants, and tips on handling situations where you need to transfer or give the customer unpleasant news.