Professional Services Agreements in Construction Live Webinar

Upsell and Cross-Sell Strategies That Work (OnDemand Webinar)

$99.00

SKU: 409032EAU

Description

Learn strategies for effective crossselling and upselling to earn more revenue from existing customers.Your customers have many needs that they know about and that they’ve yet to discover immediate problems and future needs. Luckily, you have solutions for each. Your key the ability to upsell and crosssell. If you’re not upselling and crossselling, you’re actually delivering bad customer service. In addition, as a salesperson, you’re leaving money on the table.This material will build your skills and confidence as well as teach you the phraseology and strategies to better sell and serve your customers through upselling and crossselling. Replace dread and selfconsciousness with confidence and credibility to effortlessly add on more sales to your customers’ orders and boost your bottom line.

Date: 2021-09-14 Start Time: End Time:

Learning Objectives

A Tool in Your Sales Kit
• Upselling and Cross-Selling as Forms of Both Sales and Service
• Why It’s Not Smarmy, Shameless or Manipulative
• Leverages Listening Skills and Your Experience in the Field

The Set-up
• Knowing Your Product and Service Line
• Understanding How Products and Services Complement Each Other
• Mind-Mapping Your Product and Service Lines
• Analyzing Past Sales Trends in Your Organization; Recognizing Migration Patterns of Customers’ Purchases

Upsell and Cross-Sell Techniques
• Selling Points
• Value
• Economies of Scale
• Avoiding Future Pain
• Saving Time and Money
• Metrics
• Growing Ongoing Relationship: Trust, Growth, and New Frontiers

Craig Harrison-Expressions of Excellence! (TM)