Description
Turn every call into a sales opportunity with reduced turnover, positive attitudes and valuebased selling initiatives.As more and more customer needs are met by selfservice options, the personal interaction between a service representative and a customer represents a great opportunity for outstanding service and sales. What does it take to capture this opportunity on every call? Learn how to successfully train and motivate reps to incorporate selling into their service calls. Discover proven ways to increase revenue from incoming calls, how to transform attitudes with valuebased selling, how to reduce turnover with skilled, confident, motivated frontline employees, finally overcome rep resistance and how to build and sustain a culture that turns ordertakers into rain makers.
Date: 2019-01-16 Start Time: End Time:
Learning Objectives