Description
Gain perspective on how to effectively convey financial information to nonfinancial professionals.Financial Professionals and challenged in the presentation of financial information to nonfinancial professionals. Financial professionals have the knowledge. Nonfinancial professionals need the information in forms they can understand. Financial professionals must keep it simple. Customers are not accountants. It helps to relate financial information to personal information to enhance understanding. Also helps to use visual aids such as Dashboards. The overall essence of this topic is to provide financial information to nonfinancial professionals in ways and manners they can understand to allow them to use the information in the management and control of resources. The requirements of nonfinancial professions are unique. Hence the financial information provided to them must also be unique to their needs.
Date: 2023-12-12 Start Time: End Time:
Learning Objectives
The Essence of Effective Communication
• Learn to Master Soft Communication Skills
• Learn Essential Presentation Skills
• Learn Both What and How to Keep Financial Information Simple
• Key Elements and Helpful Hints of Financial Communications
Financial Reporting vs. Financial Information
• External Reporting Requirements
• Internal Information
• Designed Specifically for Stakeholders
• Different for Each Stakeholder
• Communicating Understanding
• Converting Knowledge to Information
• Structuring General Ledger to Provide Required Data
Meeting Your Customer Needs for Financial Information
• Comparisons to Plan
• Summaries
• Dashboards
• Key Business Indicators
• Key Business Drivers
• Trends
How to Effectively Communicate Financial Information
• Select Relevant Highlights
• Design Dashboards
• Create Customer Focused Information
• Prepare Presentation Protocol for Stakeholders
• Learn Presentation Skills
Financial Professionals Are in the Customer Service Business
• Adopt a Customer Service Attitude
• Focus on Internal Customer Requirements
• Know How Your Company Makes Shoes
• Understand the Uniqueness of Each Customer
• Consider On-Demand Capabilities
Maximize the Use of Technology in a Paperless Environment
Carl L. Young, MBA-C Young Consulting LLC
