Description
Gain a better understanding of why customer privacy is an important part of business strategy.Customer service professionals play a key role in organizational compliance with privacy laws and regulations. Attendees of ‘The Role of Customer Service in Consumer Privacy’ can expect to come away from the webinar with an indepth understanding of the privacy landscape in the United States, at both the federal and state levels. Attendees will also learn about the key role customer service professionals play on the front lines of compliance with federal and state legal requirements. The webinar is geared to customer service professionals in a diverse array of industries including retail, financial services, and healthcare.
Date: 2024-10-24 Start Time: End Time:
Learning Objectives
Overview of Us Privacy Landscape
• Fundamental Ideas Behind Privacy Laws
• Organizational Risk of Non-Compliance
• Patchwork at Federal Level
• Significant Activity at State Level. Increasing Number of States Are Passing Comprehensive Data Privacy Laws
Federal Level Framework
• More Narrowly Tailored and Industry Specific.
• Childrens Online Privacy Protection Act
• Gramm-Leach-Bliley Act (Financial Services)
• HIPAA (Healthcare)
• Fair Credit Reporting Act
• Efforts to Pass Comprehensive Data Privacy Law at the Federal Level
State Level Framework
• Where Most Recent Activity Has Been
• California: California Consumer Privacy Act/California Privacy Rights Act
• Other States: Increasing Number of States Enacting Comprehensive Data Privacy Legislation
• Biometric Privacy Laws
Data Breach Laws
• Overview of Federal Level Data Breach Requirements
• Overview of State Data Breach Requirements
Practical Compliance Steps for Customer Service Professionals
• Work With Legal to Understand Which Laws Apply and Your Organizations Legal Obligations
• Key Compliance Responsibilities of Customer Service Professionals
• Implementing Compliance Protocols
Questions
IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Daniel W. Podair-Steptoe LLP, Shannon Reid – Steptoe LLP
