Description
Learn effective strategies to bounce back from a customer service disaster while maintaining customer loyalty.In today’s fastpaced, interconnected world, a single customer service misstep can escalate into a fullblown catastrophe, with consequences spreading across social media and potentially damaging your brand’s reputation. This course will provide customer service professionals with practical tools and techniques to not only recover from such situations but also prevent them from occurring.We will explore realworld strategies that allow businesses to transform a customer service disaster into an opportunity to strengthen relationships and build trust. Using the H.E.RO. frameworkHear and Respond Appropriately, Ensure Accuracy and Consistency, Respect and Treat Others with Empathy, and Own Customer Issues to Resolutionyou will learn how to respond effectively and proactively, turning even the most challenging interactions into success stories. By the end of this session, attendees will be empowered with tools to handle the most demanding customer interactions with confidence and finesse, using the H.E.RO. approach to restore trust and build lasting relationships.
Date: 2024-11-21 Start Time: End Time:
Learning Objectives