Description
Understand the key features of Regulation F and which forms of digital engagement are permitted.On November 30, 2021, the federal regulations interpreting the Fair Debt Collection Practices Act took effect, confirming the importance of honoring consumers’ communication preferences in collecting debts. Among the many areas of clarification, these new regulations, known as Reg F, provided clarity over heavily litigated topics. Some of those areas include conduct that might be considered harassment, call frequency limits, methods for learning and confirming consumers’ communication preferences, and safe harbor model validation notices. Join us for this topic to summarize the key features of Reg F and how it invites the use of consumers’ preferred methods for digital communications.
Date: 2021-12-09 Start Time: End Time:
Learning Objectives
What Forms of Digital Engagement Are Permitted by Regulation F?
• Electronic Mail
• Texting
• Secure Messaging in Social Media
• Unattended Voicemail Drops
What Guardrails Have Been Established for the Use of Digital Engagement in Debt Collection Under Regulation F to Prevent Improper Third-Party Disclosure, Harassment, Unfair or Deceptive Acts or Abusive Practices?
How Does the Telephone Consumer Protection Act Factor Into the Use of Digital Communications Tools in Debt Collection?
What Permissions, Consents, Opt-Outs, and Opt-Ins Should We Consider • and What Is Involved in Learning and Honoring Consumers Communication Preferences?
CLE (Please check the Detailed Credit Information page for states that have already been approved) ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE-Eversheds Sutherland (US)
