How Artificial Intelligence is Transforming Customer Service

$99.00

SKU: 406094

Description

Learn how to leverage AI to streamline operations, improve satisfaction, and gain a competitive edge.
Are you curious about how technology can revolutionize the way you engage with customers? Artificial Intelligence is reshaping customer service by providing faster responses, personalized interactions, and innovative solutions to longstanding challenges. But implementing AI isnt without hurdlesbalancing efficiency with empathy, addressing ethical concerns, and meeting everevolving customer expectations can be daunting.
In this session, well explore cuttingedge AI tools like chatbots, virtual assistants, and predictive analytics, as well as the benefits and challenges they bring. Learn how to leverage AI to streamline operations, improve satisfaction, and gain a competitive edge. Whether youre a decisionmaker, service leader, or curious professional, this program will provide the knowledge and strategies you need to embrace AI with confidence and transform your customer service approach.

Date: 2025-02-25 Start Time: 1:00 PM ET End Time: 2:00 PM ET

Learning Objectives

Introduction to AI in Customer Service
• Understanding AI: The Basics
• Trends Driving AI Adoption in Customer Service

AI Tools and Technologies
• Chatbots and Virtual Assistants
• Predictive Analytics and Customer Insights
• Natural Language Processing (NLP) for Better Communication

Practical Application of AI in Customer Service
• Enhancing Customer Experience
• Increasing Efficiency and Reducing Response Times
• Personalization at Scale
• Lessons Learned From Industry Leaders

Challenges and Considerations
• Balancing Automation With Human Interaction
• Ethical Concerns and Bias in AI
• Managing Customer Expectations

Question and Answer

ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Sherry Prindle-Professional Coach Academy