Description
Learn the four elements of trust required for an effective HR Department and how to build and maintain that trust within your organization.Trust is the glue that is required for a good relationship with an organization’s employees. The Human Resource Department must be able to recognize the signs that employees do not trust its policies and actions. Participants will learn the definition of trust and what elements are part of trust. At times, a Human Resource Department must rebuild trust. This material will provide you with practical ways to restore trust will be presented. At times, it is necessary to communicate bad or unpopular news. Methods on how to communicate difficult information will be considered. The concept of how organizational justice affects business and organizations will be introduced. Finally, the difference between trust and persuasiveness will be compared and its practical application in the workplace.
Date: 2021-08-10 Start Time: End Time:
Learning Objectives
What Is Trust?
• A Definition
• What Makes up Trust
Trust and the Human Resource Department
• Symptoms of Lack of Trust
• Reduced Productivity
• High Employee Turnover
• Less Effectiveness in Reducing New Employees
• Reduced Feedback and Communication
Elements of Trust
• Consistency
• Compassion
• Communication
• Competency
Rebuilding Trust in the Human Resource Department
• Make the Business Case for Trust
• Seek Data That Shows the Cost of Lack of Trust
• Become More Aware of Issues Affecting Employees
• Become More Responsive
• Promote Active Listening
• Proactively Communicate Actions/Issues Affecting Organization
• Practice Transparency
• Work on Productivity
Communicating Through Difficult Circumstances
• Layoffs
• Bad Economic News
• Pay and Benefit Cuts
• Unpopular Change Initiatives
• Discipline of Employees
• Conflict in the Organization
The Concept of Organizational Justice
• Three Types of Organizational Justice: Procedural, Interactional and Distributive
• Handling Employee Complaints and Grievances
• Fair Rewards System
Difference Between Trust and Persuasiveness
• Connection Between Trust and Persuasiveness
• Being Truthful in Dealings
• Address Weaknesses in Assertions
• Words and Actions Must Be Consistent
• Character Is a Form of Persuasion
Outside Interventions
• Training
• Coaching
• Mentoring
• Mediation
• Outside Facilitation
HR Certification Institute ,SHRM ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Bob Churilla-Conflict Resolution Professionals Group