by Dr. Rick Goodman | Sep 14, 2016 | Business Success, Customer Relationships, Millenials, Success and Prosperity
Get ready to feel old. Just as some of us are starting to wrap our brains around the so-called millennial generation—who they are, what they bring to the table, how to engage with them effectively—it’s already time to start considering the next generation, Generation...
by Dr. Rick Goodman | Aug 18, 2016 | Business Success, Customer Relationships, Integrated Marketing, Laws of Success, Sales Success
Over the last few years, I’ve become a real advocate for content marketing. I’ve seen for myself how effective it can be when done right. I’ve seen the results, both on my own behalf and on behalf of other brands. And along the way, I’ve noticed that content marketing...
by Dr. Rick Goodman | May 11, 2016 | Business Success, Customer Loyalty, Customer Relationships, Customer Service
Every business owner loves receiving positive feedback. A glowing customer review, left on a site like Yelp, Facebook, or Angie’s List, can be an incredible affirmation. A negative review, meanwhile, tends to sting a little bit. Regardless of the tone or content of an...
by Dr. Rick Goodman | Apr 13, 2016 | Business Success, Customer Relationships, Integrated Marketing, Leadership Success, Sales & Branding, Sales Success
Marketing isn’t something you achieve or possess; it’s something you do, on an ongoing basis. A good marketing campaign is subject to regular review, revision, and realignment—and the spring season is as good a time as any to check in on your law firm’s marketing...
