5 Habits to Expand Your Knowledge Daily

by Dr. Rick Goodman | Jul 23, 2015 | Business Success, Continuing Education, Human Resources, Personal Development, Sales Success

Are you growing, each and every day? Not just physically, but intellectually? Are you actually getting smarter, more knowledgeable, and more comprehensive in your understanding of the world and your place within it? This level of personal enrichment is hard to come...

Even Managers and Leaders Need to Hone Their Customer Service

by Dr. Rick Goodman | Jul 15, 2015 | Business Success, Customer Service, Personal Development, Sales & Branding, Sales Success

Customer service is an essential for business success. You won’t grow your business unless you bring in new customers—and you won’t win over customers unless you can provide them with a consistently positive experience. That’s one of the reasons why ACES provides so...

How Leaders Can Encourage a Commitment to Training

by Dr. Rick Goodman | May 27, 2015 | Business Success, Continuing Education, Personal Development, Personal Success, Sales & Branding

In recent weeks we’ve blogged about the different ways in which employee training can benefit a company—through increased retention, through team cohesion, and more. But of course, we’ve left room for an important question: Supposing your company decides to invest in...

Reasons to Invest in Training for Your Team

by Dr. Rick Goodman | May 15, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development, Sales & Branding

Most business leaders will at least pay lip service to the notion of team training—but when push comes to shove, how many are actually willing to invest in it? You can talk about the benefits of training all day every day, but many business owners are reluctant to...

How to Improve Communication with Your Employees

by Dr. Rick Goodman | Apr 16, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development

What’s the single most important factor in the success of a workplace team? Many would say that it’s communication. Certainly, as the team leader, you need to be communicating with your employees effectively; transparent communication ensures that your employees know...

Should Small Business Owners Take Accounting Classes?

by Dr. Rick Goodman | Mar 19, 2015 | Business Success, Continuing Education, Financial Success, Personal Development

You may never have been to business school, and that’s fine. Plenty of entrepreneurs find success with little or no formal business training. With that said, taking some courses in accounting can be advantageous on a number of levels. It’s not mandatory, but it can...