Check out the top program picks for this week!

Effective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. This live webinar will show you how to focus your writing to a specific audience; streamline and strengthen your writing; avoid grammar, spelling and punctuation errors that detract from your message; and provide meaningful suggestions when editing the work of others. Whether you are a new paralegal seeking fundamental skills or an experienced attorney seeking a strong refresher in written communication, you will leave this program with the confidence that only a thorough command of writing and editing fundamentals can provide.

 

Get People on a Mission: Strategic Decision Making Drives Daily Action
90 min, 1pm EST
March 27, 2014

These extraordinary times require extraordinary performance by every manager and leader throughout the organization whether in the public, private, or nonprofit/NGO sector. The starting point is the organizational mission and its power to galvanize people’s energy and imagination to accomplish more. Learn how to create or adapt your current mission to guide robust planning, execution, and daily decision making to get the results you need to sustain your organization and assure its growth.

 

ACCOUNTING

Reading Financial Statements: A Creditor’s Perspective
90 min, 1pm EST
March 25, 2014

This live webinar emphasizes a practical approach to correctly interpret financial statements from a creditor’s perspective.

Loan officers, credit analysts and other related parties are required to analyze financial statements as part of their function in underwriting business loans and credit arrangements. This webinar will provide you with the required tools to correctly interpret the financial statements from a creditor perspective and help you improve your lending skills.

 

CONSTRUCTION

Understanding the Basic Pitfalls of GMP Contracting
90 min, 1pm EST
March 27, 2014

This live webinar will highlight basic differences and alert you to the unique risks of using this format. Mr. Burnham will draw and share from his many years of hands-on experience in the negotiation, drafting and administration of GMP contracts. Topics will include in-depth description and analysis of the advantages and disadvantages of this contracting format, the four phases of work that are typical when working under a GMP format, the components of a GMP and why it is so important to fully understand how each is defined, and the conditions that apply to the payment of each component. He will discuss what to do and not do during each of these phases, including administrative burdens placed on each of the parties when using this contracting format, what a change is under a GMP contract, and how it differs from changes under other contracts.

 

SALES & MARKETING

Best Practices for Getting Email Delivered
90 min, 1pm EST
March 28, 2014

Prior to executing content based strategies that aim to maximize customer engagement, take the time to understand how the mechanics of delivering email directly affects your ability to reach customers. This live webinar will arm you with the knowledge you need to ensure your email marketing efforts are not hindered by suboptimal delivery practices.

 

CUSTOMER SERVICE

How to Create an Amazing Customer Experience
OnDemand Webinar

In this webinar, Shep will start the concept of why satisfying customers is no longer good enough. That sets the stage for understanding how to deliver a Moment of Magic®, which is a positive, above-average interaction you have with your customers. So, all of that is the “why.” The “how to” comes in the form of a list of ten strategies that you will be able to implement immediately. These are common sense strategies, that unfortunately, aren’t always so common.