Do You Need Credits? Here’s Just a Peek at What ACES has to Offer!

LEGAL

Commercial Loan Documentation
October 17, 2013
1:00 – 2:30 pm EST

As commercial loan documentation has become more complex and hundreds of pages long, many loan officers and counsel have found it difficult to adequately review the documentation. This live webinar will provide you with a comprehensive understanding of drafting and reviewing the key provisions of a credit agreement. You will also gain insight into typical collateral documents and working knowledge of which agreements should be used for a variety of collateral types.

HR

Conflict Management for HR Professionals
October 10th & November 7th
1:00 – 2:30 PM EST

Conflict comes in all shapes and sizes. Regardless of whether we enjoy it, dealing with conflict is a part of life. And how we handle conflict determines whether it is a positive or negative experience for us.

To be successful at work, you must be able to effectively confront conflict head-on. If you dont learn to master the art of managing conflict, you could risk hurting your career success, your personal happiness and even worse, the happiness of others who depend on you.

ACCOUNTING

On Cloud Nine: State Sales Taxation of Cloud Computing
October 15, 2013
1:00 – 2:40 pm EST

This live webinar is intended to short-circuit that intensive research process and provide up-to-date information on how the various states approach the sales taxation of cloud computing. It will equip attendees with an understanding of how states view cloud computing services within the context of sales taxation, how the characterization of a service providers contracts drives the analysis, and trends in sales taxation among the states.

CONSTRUCTION

Construction Documentation: Preparing Effective Job Records
October 15, 2013
1:00 – 2:30 pm EST

Although the term papering the file is often associated with increased documentation efforts in preparation for litigation after a job has gone bad, it shouldn’t be. Effective communication and accurate recordation of those communications can keep the parties – and the project – on course and out of litigation. Should an irreconcilable dispute nevertheless arise, thorough project documentation facilitates the efficient resolution of that dispute. This live webinar will help you to not only recognize the significance of various project documents, but also the true importance of the information recorded. The webinar will also explain what to document, when and how to record it, and who should take responsibility for preparing various project files. Attend this program and you will be armed with vital information on how to prepare and maintain a proper and complete job file.

MEDICAL

Introduction to New ICD-10 Coding: Preparing for Implementation
October 18, 2013
1:00 – 2:30 pm EST

This live webinar is designed to help you understand all the ways in which the transition to ICD-10 will affect your organization. It will begin with a basic understanding of how the two systems differ. The bulk of the program will address the specific issues relating to hospitals, physician offices and other providers, and payors. The final segment will focus on the planning process addressing what you need to be doing today and the implications of delaying the planning process.

MARKETING

LinkedIn®: Marketing Techniques to Stand out From the Crowd
October 21, 2013
1:00 – 2:30 pm EST

Most professionals have a LinkedIn® account and no idea what to do with it or how powerful of a marketing tool LinkedIn® really is. There is no better social media platform on earth for identifying business, career, and job opportunities.

With more than 225,000,000 users with an average age of more than 40 and average income over $100,000, LinkedIn® is a marketers dream. In this fast-paced, engaging, content-rich, and humorous presentation, Kevin Knebl will deliver methods and strategies to turn LinkedIn® into a marketing machine in 15 minutes per day.

SALES

Cold Calling Tips and Scripts
October 15, 2013
1:00 – 2:30 pm EST

In today’s very difficult world of selling, there is only one thing to do to make more sales. SEE more people. Steve Schiffman has been teaching sales people the techniques of setting face-to-face appointments for the past 35 years. Perhaps there has been no more difficult time in selling now, when no one is buying. The economy has changed the rules, and sales people who never before had to make an appointment need to learn these skills NOW.

You will learn how to get the proper person on the phone, explain the reason for the appointment, handle the objections, and close on the appointment date and time. We will cover selling tips as well as appointment tips.

CUSTOMER SERVICE

Creating and Analyzing Customer Satisfaction Surveys
October 11, 2013
1:00 – 2:30 pm EST

The importance of understanding customer needs and expectations cannot be overstated. This knowledge can and should be the cornerstone on which an organization determines its overall direction and strategic business plan.

Feedback from your customers can be utilized to: identify the changes needed to provide your customers positive experiences and greater value – while building relationships; determine your customers’ perceptions of your organization’s current performance and comparison to your key competitors; provide direction, standards of performance and motivation to your employees; and ultimately drive enhanced profits.

But designing and conducting an effective customer satisfaction survey involves a series of specific best practices that are often not utilized. This live webinar will arm you with those best practices.