Here are this week’s top program picks!

LEGAL

Ethics for Paralegals
April 9, 2014
1:00 – 2:30 pm EST

The responsibilities and professional obligations of paralegals are impacted by various rules of professional conduct and national, state, and local professional association guidelines. Paralegals face the same ethics issues which attorneys encounter and are also responsible for following the ethics rules applicable to lawyers. Thus, paralegals should not only know the applicable guidelines for paralegals, but should also understand the rules of professional conduct applicable to lawyers, the subjects of which rules paralegals are likely to encounter on a regular basis. The more paralegals are aware of the rules and their operation, the more paralegals will avoid problems. This live webinar will give you an overview of the common ethics issues, guidelines, and the rules of professional conduct which apply to lawyers as well as the paralegals who assist them.

 

HR

Strategic HR Leadership in The New Economy: Developing and Empowering a Workforce of Future Leaders
April 22 & May 13, 2014
1:00 – 3:00 EST

Leaders now face new pressures to produce more with less, which unfortunately leads many to fall into the “do-it-all-myself” trap. However, a “Control Freak” corporate culture is one of the most dangerous and damaging to any organization. Leaders who don’t effectively delegate certainly bring about stress, burnout, turnover, and rising health care costs–not to mention taking time and attention away from the most important projects and responsibilities.

Enjoy this powerful program which illustrates what organizations should do to develop, empower, and delegate to its’ employees–and how to avoid the damaging impacts of organizations which don’t.

 

ACCOUNTING

Understanding and Following the Fair Debt Collection Practices Act
April 3, 2014
1:00 – 2;30 pm EST

As the economy falters and the credit crisis continues to affect consumers help keep your business out of a lawsuit by better understanding and learning more about the Fair Debt Collection Practices Act. Know who is affected, what debts are covered, who enforces it and how you can collect more money while following the law. Stay up-to-date on regulations put forth by the CFPB and new regulations moving forward. Failing to properly train collectors is a top reason companies get sued. Don’t let this happen to you, learn as much as you can about what constitutes a violation of the FDCPA and how you can avoid making those mistakes.

 

CONSTRUCTION

Selling Your Cell Tower Lease
April 9, 2014
1:00 – 2:30 pm EST

Property owners with a cell tower or cell antennas on their property routinely receive six-figure offers to buy the cell tower lease and future leasing rights. While very attractive, those offers-typically structured as perpetual easements-pose unusual legal, financial, and technical risks that the property owner and its regular attorney typically are not familiar with. This live webinar will guide property owners and their attorneys as they evaluate and respond to such offers. It includes covering what drives the offers, typical prices, how to evaluate financial terms to determine whether selling makes sense (and when it doesn’t). Those who attend will be better able to evaluate purchase offers, identify and modify the very one-sided documents offered by purchasers, and address some of the risks involved in a sale. Risks include making sure the property owner is not hindered in developing or using its property, ensuring that future sums promised by the purchaser in fact are paid and the contract honored (and the sale terminated if they are not), insurance and bankruptcy protections, as well as questions as to the financial solvency of the buyer. These risks increase as the easement term increases (typically from 50 years to perpetual) given that the property owner continues to own the underlying property. Government agencies face all of the preceding issues, plus special and fundamental questions of municipal authority, compliance with municipal finance/procurement statutes, prohibitions on waste, and risks of accidentally triggering property reverters.

 

MEDICAL

HIPAA Security Compliance Challenges after the HITECH Act
April 15 & April 29, 2014
1:00 -2:30pm EST

Everyone who handles any electronic patient information should attend this live webinar on compliance with the HIPAA security regulation. Attend to learn what kinds of entities are now covered under the HIPAA Security Rule, and find out how the rules have changed and will continue to change. You will hear the questions you are likely to be asked in a HIPAA security compliance audit, and learn how to go about developing and implementing your compliance plan. Discover how information flow analysis and risk analysis can make sense of your compliance objectives and meet the privacy and security meaningful use required objective for funding qualification. You’ll also find out the top security issues health care information security professionals are wrestling with today, and come away with a six-step plan to organize your security compliance project.

 

SALES & MARKETING

Inbound Marketing: Attract and Retain the Right Customers
April 8, 2014
1:00 – 2:30 pm EST

This live webinar will help you to better understand what inbound marketing is and how to incorporate it into your marketing mix.

Interruptive marketing tactics such as cold calling, direct mail and email blasts have been rendered much less effective by new technology and the rise of social media. The way people work, live and shop has dramatically changed. Consumers have the ability to block out interruptive marketing and have taken control of the buying process.

60% of a prospect’s purchasing decision is made based on their own online research before ever talking to a sales rep.

Inbound marketing, on the other hand, is focused on getting found by your best potential customers.

 

CUSTOMER SERVICE

Creating Loyal Customers With Great Customer Service
April 29, 2014
1:00 – 2:00 pm EST

By participating in this live webinar you will gain a greater understanding of the difference between organizations that are product vs. customer focused, as well as the initiatives and accountabilities involved in developing and executing a customer focused strategy.
Through insight into your customers’ view of service you will learn how to apply a three step model that will enable you to continue to improve your organization’s day-to-day service delivery.
Throughout the webinar you will be encouraged to develop a personal follow through, improvement plan for enhancing your customers’ degree of loyalty.