LEGAL
Avoiding Waiver of the Attorney-Client Privilege
June 5, 2013
This program is also available June 19, 2013.
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
This live audio conference will cover challenges faced in maintaining the attorney-client privilege including threshold issues, inadvertent disclosure or waiver, business vs. legal advice, professional advisors outside the privilege, and experts and consultants.
The presentation will include examples drawn from recent court cases covering the privilege and practical advice on preventing waiver. This live audio conference will be particularly useful to in-house counsel and the lawyers who advise them.
HR
Workers’ Compensation: Return to Work Issues
May 30, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
By attending this program you will learn the fundamentals of managing the employee returning to work from a compensable injury. In addition to an understanding of the interplay between federal laws prohibiting discrimination against health conditions and state workers’ compensation laws, you will learn strategies to make the most of functional capacity evaluations and rehabilitation programs. This live audio conference will help you comply with state and federal laws, manage injury claims more efficiently, and get workers back on the job sooner.
ACCOUNTING
Private Foundation Requirements and Restrictions
May 30, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Working with private foundations, whether you are an attorney, accountant, other advisor, or a staff member, requires that you have at least a basic understanding of the regulatory environment in which the foundations operate. It is important to learn the current developments affecting charitable giving and private foundations and how to avoid pitfalls that can lead to penalties for failure to comply with the applicable IRS provisions and regulations. This live audio conference will provide you with an overview of the relevant provisions of the Internal Revenue Code and Treasury regulations pertaining to foundations, and aid you in understanding the latest developments in foundation tax law, management, and governance.
CONSTRUCTION
Pipe Material Considerations in Infrastructure Design
May 30, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
America’s water and sewer systems are facing an infrastructure crisis. As much as 80% of the value of these systems is in pipe. Although many of these pipes have served admirably, some with as much as a century of service or more, the time has come to begin replacing these pipes. How then does the design and utility professional get the most out of their piping dollar? Although there are many choices in modern pipe materials, appropriate, conservative, design procedures need to be followed for each in order to achieve the value these materials offer. They then must be installed in accordance with recommended practice and guidelines. This live audio conference will assist the piping professional in making appropriate choices and decisions among the various piping materials.
MEDICAL
Developing a Smartphone Policy for Health Care Providers
June 26, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Smartphones and other mobile devices are in wide use in health care organizations and by health care providers in increasing numbers. Policies and procedures may not have caught up with technology and yet the Office for Civil Rights expects health care providers to have appropriate policies and procedures in place to safeguard patient information that may be transmitted by smartphones. This live audio conference will discuss the importance of having a smartphone policy in place, the guidance under HIPAA/HITECH, the type of information that may be vulnerable and potential consequences when there is no policy in place. We will also explore technology that can assist in protecting the confidentiality and security of protected health information on a smartphone. You will learn recommendations to be included in a smartphone policy for health care providers and how to comply with HIPAA/HITECH regulations for these prolific devices.
SALES
Ending a Sales Slump
June 5, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Every sales person will go through a sales slump at least once in his or her selling career. However, there are few that know what to do about it, and there are even less mangers that can tell a sales person how to correct the situation.
By definition, a sales slump is when sales are just not happening. Everything that you do, as a sales person seems to lead to the same place…nothing. No matter how you try, the frustration keeps piling. It is more than just rejection, which every sales rep knows about. It is when nothing, but nothing will work. It is time to step back and look at the situation from a different point of view.
Stephan Schiffman has been teaching sales people, for the past 35 years, how to make sales, get out of slumps, and become truly successful. In this live audio conference, he will share the secrets as to why a sales slump happens in the first place and what to do about it. He will give you 25 ways that you as a sales person can be even more successful.
MARKETING
Integrating Email and Social Media
June 11, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
While Facebook® and Twitter® logos abound in email marketing newsletters, sales pieces and even sender signatures, few reach true integration. In this live audio conference, we will show you how to go beyond buttons to achieve real integration across email and social media tools. Learn how to use social media and email together to grow leads and customer engagement, find new customers and even drive sales. We will show attendees several ways to make your email program more social and specific tactics and tools for email integration with Blogs, Facebook® and Twitter®. Discover free tools you can use online to enabling sharing, track responses and how to gain real insight from the data TODAY. Finally, we will teach you advanced integration techniques such as using social media for list hygiene, content creation and identifying brand advocates.
CUSTOMER SERVICE
Handling Negative Comments and Attacks From Customers
June 25, 2013
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
1 hour 30 minutes
Over time, fielding telephone calls from irate, disgruntled, disrespectful and abusive customers can be hazardous to the health and well-being of call center representatives and managers, account managers, credit and billing representatives, receptionists, and technical and support representatives. Not only can specific calls from rude callers push our buttons and get under our skin, but the cumulative effects of such calls can erode our self-esteem, scar our confidence and compassion for other callers, and make a hard job tougher, if we let it.
Handling negative comments and attacks from customers provides you and your team with strategies to maintaining your equilibrium, supporting each other and minimizing the damage of any particular caller. You will learn physical, mental and emotional strategies and be given tools for protecting and fortifying yourself, putting negative comments into perspective and maintaining a positive self-image despite the stress and pressure that accumulates from toxic customer interactions.