Communicate Effectively to Perform Your Job More Efficiently and Confidently
Communicating effectively is the key to being successful in today’s hectic world. The ability to communicate our message will bolster your self-confidence by allowing you to recognize manipulative behavior and diffuse its effects. This training is designed to show you how to confront problematic behavior and how to effectively negotiate mutual solutions.
Through active participation in role plays and Hot Seats, you will discover the causes of common misunderstandings with communication and solutions that will help you to be more happy and productive. You will begin to understand how to give and take positive feedback and how this can help to build and maintain winning relationships with people in your professional life.
The Techniques and skills you will discover will enable you to deal with conflict and pressure situations without destroying the spirit of cooperation and teamwork necessary for a productive and functioning unit. You will be able to prevent emotionally charged situations and thereby steadily increase your effectiveness and the effectiveness of your team. Upon completion of this program, you will be able to perform your job more effectively, confidently, and comfortably.
Morning Session
Understand the philosophy of communication mastery.
Recognize the differences between assertive, aggressive, and manipulative behavior and minimize their effects on you.
Determine your assertiveness quotient and communication style with self-assessment exercises.
Familiarize yourself with non-verbal and verbal communication techniques to enhance your assertive communication skills.
Gain the courage to be assertive in the most appropriate and effective way.
Learn to express and accept disapproval and disagreement without opposition.
Become able to resolve conflict and pressure situations without destroying the spirit of cooperation.
Translate what you learn into action.
Afternoon Session
Let’s Master Our Communication
Identify Primary Patterns and How They Relate To Work/Home
Language Verbal and Non Verbal
Body language/demeanor, tone, and manners
Perception and reception
Making Sure the Message Fits the Situation
Expressing Emotions with Logic and Appropriateness
Focusing on honest, open, and appropriate communication
KISS – keep it short and simple
Dealing with stress
Acknowledging Your Own Needs Along With Others’ Needs
Negotiating Mutually Beneficial Relationships
Agreement styles (war, competition, cooperation, collaboration, and consensus)
Choosing What You Say Confidently and Accurately So Others Understand
Follow-ups, follow-through, and explanations
Expressing Disapproval, And Disagreement without Opposing
Saying “No” (where, when and how) without feeling guilty
Saying “I don’t know”, “I don’t understand”, and “I made a mistake”
special circumstances
Refusing Requests That Interfere with Your Job
Benefits of Assertive Behavior
Situations Created Through Behaviors
Lose-lose, win-lose, and win-win
Play the Game
Conflicts and Misunderstanding
The Give And Take of Criticism
Working On/Out Misunderstandings
Avoiding conflicts through enhanced listening
Application and Practice
Working with Angry, Difficult, and Frustrating People/Situations
Case Studies and Role Plays
The philosophy behind communication mastery.
How to recognize the differences between assertive, aggressive, and manipulative behavior and minimize their effects on you.
Determine your assertiveness quotient and communication style.
Non-verbal and verbal communication techniques that will enhance your assertive communication skills.
Learn how to be assertive in the most appropriate and effective way.
Learn to express and accept disapproval and disagreement without opposition or stress.
Become able to resolve conflict and pressure situations without destroying the spirit of cooperation.
