An Administrative Assistant’s Guide to Conflict Resolution

$99.00

SKU: 410145

Description

Learn how to handle different types of conflict effectively.
Conflict in the workplace can bring unmanageable stress, creating a toxic work environment. But there are skills that will help minimize conflict and build rapport and relationships with those in and out of the workplace. When conflict is resolved well, work environments become easier, higher functioning, and a strong staff morale aides in productivity. Everyone has a part to play in the conflict that naturally emerges in a workplace. Learn the skills you need to be a value add for your workplace when conflict arises. Staff with strong dispute resolution skills are more likely to be seen as leaders and valued employees who everyone wants to work on their team.

Date: 2022-11-08 Start Time: 1:00 PM ET End Time: 2:05 PM ET

Learning Objectives

What Is Conflict?

Reading the Field/Brain Levels

Internal Skills/Filter vs. Empathic Listening

External Skills/Reflections and Powerful Questions

Transforming Criticism/Finding the Interest

Negotiating the Middle Space

Questions?

ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Elizabeth Clemants,, MSW-Planning Change, LLC