Description
Learn how to create boundaries and resolve conflict in the workplace while maintaining a professional manner.
If you are a successminded individual, assertiveness is a musthave skill. Every workplace has extroverted and introverted personalities. Assertiveness gives you the skills to deal with both types in a confident, calm, selfassured manner. If you lack assertiveness, extroverted, dominant individuals may make you their doormat. Have you experienced this? Avoid it by learning assertiveness skills and how to set boundaries. Conflict is inherent to working together. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. When you express your preferences assertively, people listen. Assertiveness skills also help you resolve the conflict between team members. If you, as a manager, fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence. As we progress through this information, youll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to set boundaries, interface with and lead a variety of people. Assertive language and thought processes take practice. Work on the skills and youll be amazed at the results.
Date: 2020-09-02 Start Time: 1:00 PM ET End Time: 2:00 PM ET
Learning Objectives