Description
Learn how to eliminate negative attitudes and improve relationships with clear workplace communication.Ineffective communication can have a costly effect on employee engagement, client relationships, and your organization’s bottom line. Effective communication in the workplace promotes employee productivity, performance, and satisfaction. Following communication best practices can promote quality products and services and improve client relationships, satisfaction, and loyalty. This presentation will review basic communication techniques and types of learning styles. Learn about the correlation between communicating and learning and how an individual’s learning style can impact their ability to listen and comprehend. The topic will cover the difference between effective and noneffective leaders, how to use intentional communication, and how to apply these skills in remote workplace environments.
Date: 2023-05-12 Start Time: End Time:
Learning Objectives
Context
• Importance of Effective Communication in the Workplace
• Cost of Ineffective Communication
• Research
• Career and Organization Success
Communication and Learning
• Understanding and Appreciating Learning Styles
• Visual or Auditory
• Reading-Focused
• Kinesthetic
Types of Communication
• Verbal and Non-Verbal
• Visual
• Written
Leaders and Communication
• Intentional Communication
• Clarity, Tone, and Delivery
• Brevity, Preparation, Active Listening
• Manage Expectations
• Accomplishing Your Intended Goal
• Overview, Purpose, and Context
• Materials
• Ask: Questions, Comments, and Feedback
Listeners and Communication
• Effective Listening
• Attentive, Focused, and Finished
• Manage Expectations
• Mining the Message: Contributing and Expanding Instruction
• Understanding and Mental Picture
• Playback Instructions
• Share: Questions, Comments, and Feedback
Remote Workplace Environment
• Traditional and New Techniques
ASAP PACE ,HR Certification Institute ,IAAP ,CPE ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Cynthia R. Mullins-Baldwin Rise Advisory Services