$99.00
Gain a better understanding of how to recognize emotions in the workplace before they become a problem.You, your employees, and your family members are living during unusually stressful times. In this course, you will learn researchbased tools you can apply to improve stakeholder relations and quality of customer service. These skills can be taught to your employees.
Date: 2022-06-21 Start Time: End Time:
Learning Objectives
Introduction
Discussion About Self-Distancing
Comparison of Self-Distancing Thinking Versus Your Approach to Thinking About Your Stress
Stress: A Problem With Your Mind or With Your Brain?
• Role of the Amygdala
• Binary vs. Ordinal Thinking
Comparison of Ordinal Thinking About Your Stress
Your Stress: Can You Change the Camera Angle?
• Amygdala Perspective vs. the Cerebral Cortex Perspective
• Example: Larry Gets a Call the Week of Thanksgiving
Comparison or Camera Angle Change With Your Stress
Summary and Conclusions
IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.
Laurence Stybel-Stybel Peabody Associates, Inc.