Description
Learn the techniques and tools needed to secure timely payment from customers.
Attorneys, Nicole Noel and David Byars, of Kass Shuler Law Firm will discuss Collections Etiquette and the laws that govern the collection practice as well as certain ethical considerations. This presentation will discuss common fraud based defenses to a collections action and how to overcome them, best practices for internal procedures and processes when a Debtor claims there is fraud or improper activity on their account and what is the responsibility of the Creditor to investigate. Specifically, presenters will discuss the Electronic Fund Transfer Act under Reg E EFTA and what are the Creditors duties under same.
Date: 2024-06-25 Start Time: 1:00 PM ET End Time: 2:05 PM ET
Learning Objectives
* You will be able to review determinants of collection ethics.
* You will be able to discuss the ABA Rule of Professional Conduct.
* You will be able to identify common defenses in collections based on fraud.
* You will be able to explain best practices.