IRS Form 1099, 1099-NEC, and Form 1099-MISC: Advanced Issues and Updates

Customer Service Stress Management Tips (OnDemand Webinar)

$99.00

SKU: 406108EAU

Description

Create a positive work environment with these important stress management strategies.Today’s unusual business climate has drawn even more attention to the importance of maintaining a lowstress environment for employees working directly with customers. Customerfacing employees are the front line of any business, and help keep customer retention high. However, stress can play a negative role in the way customerfacing employees receive customer feedback and react to those experiences. This topic will go over tips you can apply in your workplace to help reduce stress, increase support resources, and create the kind of work environment that will reflect in the positive ways employees support customers.

Date: 2020-06-26 Start Time: End Time:

Learning Objectives

Introduction

Importance of Customer Service and Customer Engagement, in Normal and Unusual Circumstances

Stress Management for Customer Service – Benefits and Importance

Examples of Low-Stress Customer Service Team Action vs. High-Stress Customer Service Team Action

Stress Management for Customer Service – Tips and Actionable Steps
• Easy Ways to Implement a Stress Management Plan
• Consistent Stress Management Actions for Long-Term Application

Queues to Identify Team Members in Need of Support

Questions and Answers

ASAP PACE ,IAAP ,Additional credit may be available upon request. Contact Lorman at 866-352-9540 for further information.

Danica Jones-Fabricut, Inc