IRS Form 1099, 1099-NEC, and Form 1099-MISC: Advanced Issues and Updates

Essential Email Skills for Customer Service Professionals (OnDemand Webinar)

$49.00

SKU: 409913EAU

Description

Learn best practices for getting your emails to rise above the noise so that they get opened and read.Email has become the number one most widely used communication tool in the workplace email even surpassed the cell phone for followup required communication. However, while it remains the number one most widely used communication tool, it is also the number one most widely misused, overused, and even abused communication tool because we all have some cringeinducing customer service email horror stories. In addition, many leaders in customer service today tend to multitask with email. Any emailed correspondence bearing your name or your organization’s insignia must be absolutely errorfree. Even a careless mistake in an email can damage an organization’s reputation and can make an entire work group look bad. Solutions lie in this fastmoving course designed for customer service professionals. Anyone who communicates with internal and external customers will benefit from this advice, covering topics such as recognizing the top seven credibilityrobbing mistakes in email and how to avoid them. This information will equip writers with the formula for a professional email subject line and how to write one consistently every time. You will learn the best practices for getting your emails to rise above the noise so that they get opened and read. Everyone who registers will learn from a rapidfire discussion of email hot topics such as tone and SCREAMING IN ALL CAPS. The course will conclude with one surefire proofreading practice to ensure your organization’s emails are errorfree with no embarrassing typos or mistakes.

Date: 2022-09-16 Start Time: End Time:

Learning Objectives

The Only Two Categories of Customer Service Emails You’ll Ever Send
• Identify the Email’s Destination Point From the Customer’s Perspective
• Understand What Constitutes an Action-Oriented Email in the Customer Service Arena
• Understand What Constitutes an Information-Only Email in the Customer Service Arena

The Top Seven Credibility-Robbing Mistakes We Make With Customer Service Emails-and How to Avoid Them
• Answer Commonly Asked Questions About When-and If-You Should Use Acronyms, Jargon, and Even Emojis
• Never Forget an Attachment Again!
• Discover the Four-Step Approach to Composing a Thorough Email

The Importance of a Complete Email Subject Line-and How to Write One Consistently Every Time
• Never Use a One-Word Subject Line Again
• Adhere to the “Reason + Subject” Formula for Attractive Email Subject Lines That Get Opened and Read
• Practice the Subject Line Formula With Two Sample Emails

How to Draft Customer Emails and Responses That Don’t Sound Canned
• Use and Punctuate the Email Salutation Correctly
• Write With a You-Focus Rather Than the Default I-Focus
• Highlight the All-Important First Sentence

How to Make Sure Your Customer-Facing Emails Are Absolutely Error-Free With No Embarrassing Typos or Mistakes
• Learn How to Proofread Emails to Catch Errors of Omission
• Always Apply One Proofreading Best Practice Before Pressing Send
• Practice Proofreading a Few Relevant Bloopers

Mandi Stanley, CSP-Mandi Stanley Seminars, LLC

IRS Form 1099, 1099-NEC, and Form 1099-MISC: Advanced Issues and Updates

Essential Email Skills for Customer Service Professionals (OnDemand Webinar)

$99.00

SKU: 404876EAU

Description

Learn effective email tips and tricks to deliver better service and support to your customers.
According to a study done by The Radicati Group, there were 2.6 billion worldwide email users in 2015. That translates to more than 205 billion emails sent and received per day. Needless to say, email remains a primary mode of communication across the globe. The inherent risks of email use, such as misunderstandings, misdirected deliveries and lost translations, cannot be understated. Email also remains as a critical component in a company’s communications strategy. Where does the rubber meet the road? Customer service professionals are walking brand ambassadors. They hold the power to lift your customers up and delight them. They also hold the power to deflate them and send them running. With email playing a critical role in that service professionalcustomer relationship, essential email skills are an absolute requirement to ensure your brand is being properly represented in written form.
This topic offers a look inside the inbox and helps you dissect an effective email communication. The material also provides five (5) habits that, when applied consistently and correctly, will make you a much better communicator in writing. You will be exposed to real life examples of emails across a variety of scenarios that will increase your awareness of the ‘do’s’ and ‘don’ts’ of email communication.

Date: 2019-02-05 Start Time: End Time:

Learning Objectives

Five (5) Habits of Super Duper Emailers
• Beware of the to, CC and the BCC Lines
• Personalize to Authentically Connect With the Recipient
• Give Every Email a Purpose
• Respect Cultural Differences
• Common Courtesy Applies to Email Too

Anatomy of an Effective Email: 5 Components
• The Subject
• The Opening
• The Body
• The Ending
• The Signature

Extreme Make-Over: Email Edition
• A Cursory Look at Technology Designed to Help You Write Better Emails
• Dissect “Before and After” Emails to Learn From the Mistakes Others Have Made
• When to Use (and Not to Use) Email for Communication

Sharon Jutila-AmeriBen/IEC Group