Description
Learn strategies that will help you maintain your equilibrium, support your team, and minimize the damage of any particular caller.
Great customer service helps to develop avatars who continually speak well about your company. When others speak well about you, they will tell the world. This loyalty will create not only a terrific base who continually return to buy but tell others about it too. Unfortunately, we do not always have great customers or great comments. Some customers can be aggressive while others more expectant this does not make them bad people. Therefore, we need to develop methods that get them what they want while dealing with negative comments. This interactive and informational session will provide the tools and the calm needed to handle these issues.
Date: 2023-03-14 Start Time: 1:00 PM ET End Time: 2:00 PM ET
Learning Objectives