Description
Learn how clear and concise communication, along with emotional intelligence, promotes team building and individual success.Exceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customerfocused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.
Date: 2023-06-08 Start Time: End Time:
Learning Objectives
Why Practice Exceptional Customer Service?
• Employee Empowerment/Confidence
• Productivity
• Profits
The Current Level of Customer Service Within Your Teams
• Surveys (Internal and External)
• Success Stories, Development Opportunities
• Obstacles to Better Customer Service
Your Expectations of Exceptional Customer Service
• Everyone Has Different Ideas of Customer Service
• Basics – Simple Yet Essential Practices
• Frequent Overview of Practices
Communication
• Foundation of Communication – Active Listening, Feedback, Clarity
• Be Prepared
• Be Present
Emotional Intelligence
• The Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You
• Traits of Emotional Intelligence
• Self-Awareness
Accountability
• Begins at the Top
• Building Trust
• Accountable for Actions, Behaviors, Performance
Angie Garfield-Customer 1st Success
