Description
Learn about Total Quality Management, its principles, competitive advantages, implementation, and tools for boosting efficiency and success.
Total Quality Management (TQM) is a systematic approach to improving an organizations processes, products, and services. By emphasizing quality at every stage of operations, TQM addresses several critical business challenges, fostering both efficiency and competitiveness. Some of the areas include product and service deficiencies, employee disengagement and communication and collaboration.
One of the primary problems TQM solves is inconsistent or substandard product and service quality. Poor quality often leads to customer dissatisfaction, high returns, and damaged brand reputation. It promotes methods like process mapping, lean management, and root cause analysis to streamline workflows and minimize nonvalueadded activities. TQM addresses communication gaps and siloed operations that often hinder organizational effectiveness. TQM emphasizes employee involvement, providing opportunities for workers to participate in quality improvement initiatives and decisionmaking.
By addressing these challenges, TQM helps organizations improve overall performance, align with customer needs, and build a foundation for longterm success. Its focus on quality, efficiency, and employee involvement makes it an essential tool for modern businesses striving for excellence.
Date: 2025-02-03 Start Time: 1:00 PM ET End Time: 2:05 PM ET
Learning Objectives
* You will be able to review key principles of TQM.
* You will be able to discuss reallife examples of successful TQM implementations.
* You will be able to explain TQM as a competitive advantage.
* You will be able to identify steps to start implementing TQM in your organization.