by Dr. Rick Goodman | Dec 16, 2015 | Continuing Education, Customer Service
Practicing law is high-stakes and high-intensity—which means that when things go wrong, the law firm can start to feel like a sinking ship. The natural tendency is to panic, but of course, that’s not at all a productive way to deal with the issues your firm is facing....
by Dr. Rick Goodman | Aug 5, 2015 | Continuing Education, Human Resources
A medical practice is a fast-paced, high-stress environment—and sometimes, tempers can flare among employees and providers. Moreover, the patients who come in and out are often feeling poorly and/or dealing with insurance company frustrations. All told: Conflicts can...
by Dr. Rick Goodman | Jun 19, 2015 | Business Success, Continuing Education, Human Resources
Is the ability to communicate clearly something you’re born with, or something you learn? It’s probably a little bit of both. Some people are just naturally better communicators than others. At the same time, communication skills can be honed, fostered, and refined....
by Dr. Rick Goodman | May 20, 2015 | Continuing Education
We’ve blogged before about some of the reasons to invest in training for your team—but today, we want to dive into one of those reasons in greater depth: Investing in team training is perhaps the best way to improve employee retention at your office. Your employees...
by Dr. Rick Goodman | May 15, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development, Sales & Branding
Most business leaders will at least pay lip service to the notion of team training—but when push comes to shove, how many are actually willing to invest in it? You can talk about the benefits of training all day every day, but many business owners are reluctant to...
