by Dr. Rick Goodman | May 11, 2016 | Business Success, Customer Loyalty, Customer Relationships, Customer Service
Every business owner loves receiving positive feedback. A glowing customer review, left on a site like Yelp, Facebook, or Angie’s List, can be an incredible affirmation. A negative review, meanwhile, tends to sting a little bit. Regardless of the tone or content of an...
by Dr. Rick Goodman | Aug 13, 2015 | Business Success, Customer Service, Financial Success, Human Resources, Sales Success
Today’s consumers are, in many ways, more demanding than ever. They don’t just want a superior product or an exemplary service. They want personalized attention. They want connection. They want to feel like they’re being valued—and that is as true for your accounting...
