by Dr. Rick Goodman | Jun 19, 2015 | Business Success, Continuing Education, Human Resources
Is the ability to communicate clearly something you’re born with, or something you learn? It’s probably a little bit of both. Some people are just naturally better communicators than others. At the same time, communication skills can be honed, fostered, and refined....
by Dr. Rick Goodman | Mar 3, 2015 | Continuing Education, Customer Service, Human Resources
Does your company provide a satisfactory customer experience? Hopefully the answer to that is yes, but it’s important for business owners to stop, really think about this question, and take its implications seriously. Your kneejerk response may be to say that yes,...
by Dr. Rick Goodman | Jan 12, 2015 | Business Success, Continuing Education, Customer Service, Human Resources, Sales & Branding, Sales Success
LEGAL Understanding UCC Article 9 Foreclosures 90 min, 1 pm ET January 22 Presenter: Hugh McCullough, Davis Wright Tremaine LLP Credits: CAC, CBC, CLE, CPE Learn how lenders can use their rights under UCC Article 9 to successfully collect on defaulted obligations....
by Dr. Rick Goodman | Jul 30, 2014 | Continuing Education
LEGAL Ethical Collections: The Fair Debt Collection Practices Act and Beyond 7-31-14 1:00 -2:30 pm EST Collecting money is increasingly challenging. One of the main rules of collecting is preventing the debtor from sidetracking the process. Never give the debtor...
by Dr. Rick Goodman | Mar 31, 2014 | Business Success, Continuing Education, Customer Service, Financial Success, Human Resources, Sales & Branding, Sales Success
LEGAL Ethics for Paralegals April 9, 2014 1:00 – 2:30 pm EST The responsibilities and professional obligations of paralegals are impacted by various rules of professional conduct and national, state, and local professional association guidelines. Paralegals face...
