by Dr. Rick Goodman | Oct 21, 2016 | Business Success, Customer Service, Integrated Marketing, Sales & Branding, Sales Success
What’s the difference between a great experience with an accounting firm and a slightly dissatisfying one? The answer, according to most CPA clients, has little to do with the actual accounting work and everything to do with communication. Clients like to feel like...
by Dr. Rick Goodman | Jun 2, 2016 | Business Success, General, Human Resources, Laws of Success, Leadership Success, Personal Success, Success and Prosperity
Leaders, managers, and small business owners never have a dearth of things to do. There are projects to be tackled, customers to serve, and teams to lead. Here’s a funny thing about human nature, though: No matter how much work there is to do, it’s always easy for us...
by Dr. Rick Goodman | Dec 3, 2015 | Business Success, Continuing Education, Human Resources, Personal Development
Here’s a no-brainer: High stress levels are bad for morale. If your team members are constantly anxious and frazzled, they’re not going to be as energetic or productive in their work. They’re not going to be as motivated or creative. And your retention levels won’t be...
by Dr. Rick Goodman | Nov 18, 2015 | Continuing Education, Customer Service, Human Resources, Personal Development, Personal Success, Sales Success
Does multitasking make you more efficient? Not necessarily. While it is sometimes necessary to do several different things at once, there is compelling research that suggests a divided attention span begets low-quality work and less overall productivity. By focusing...
by Dr. Rick Goodman | Aug 27, 2015 | Business Success, Customer Service, Personal Success, Sales & Branding, Sales Success
Cold calling isn’t necessarily anyone’s favorite part of business ownership—but even in the days of inbound marketing and online commerce, cold calling remains a necessity. Hopefully, you have a team of sales professionals who are comfortable with the cold call, and...
