LEGAL
Daubert Motions: Challenging Expert Opinions
September 5th and September 11, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will give you the ammunition you need to challenge opposing expert testimony. You will learn the basic concepts of the law governing admissibility of expert testimony, and get practical and concrete advice on how to bring and defend expert witness challenges under Daubert. This live audio conference will explore the strategic question of when you should consider challenging expert testimony, as well as the tactical issue of how to prepare a case for such a challenge.
HR
Satisfying OFCCP’s Internet Applicant Rules
August 29, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will review the continuously developing OFCCP guidance and provide you with a greater understanding of what is included in the definition of Internet and related technologies, who is an applicant, what records must be kept, the role of recruiters, managing data and what parameters an employer can establish around its application process.
FLSA New Fluctuating Workweek Regulatory Guidance
September 12th and September 27, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will provide an in-depth discussion of the ‘fluctuating workweek,’ explore its legal and regulatory foundation, and examine whether and to what extent the DOL’s latest regulatory pronouncement is likely to receive deference in the courts. The program will also review practical compliance solutions. This live audio conference is critical for employers who want a thorough understanding of the benefits and risks of the fluctuating workweek in the current wage and hour enforcement climate.
ACCOUNTING
IRS Form 1099 Reporting Update
September 21st and October 9, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
The World of 1099 reporting requires that we educate ourselves as to the complicated revisions of the 1099 rules. There will be continual uncertainty as to what burdensome revisions we may expect next! Thus, it is imperative to gain insight as to the current laws concerning information reporting. Join us to become informed of the most recent information reporting regulations to assure that you and your clients remain compliant with proper policies and procedures, and advise payors of their responsibilities.
CONSTRUCTION
Prevailing Wage Law: An Understanding of Davis-Bacon
September 18th and September 27, 2012
1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)
This live audio conference will provide you with the information you need to understand the specific requirements of the Davis-Bacon Act, when it applies, and the process necessary to ensure compliance and avoid enforcement actions and potential penalties. Failure to comply with the Davis-Bacon Act can have dire consequences, including debarment and the loss of a major source of business, in addition to the exposure to substantial damages and attorneys’ fees. This live audio conference will enable you to ensure you are satisfying the Davis-Bacon Act when competing for and performing federal public works contracts.
MEDICAL
Powers of Attorney: Medical Records Release Concerns
September 7, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference will educate you on how to identify a valid power of attorney to determine whether information should be disclosed. Additional discussions will be held on other issues surrounding access to patient health information such as health care proxies and subpoenas. You need to understand the nuances of patient information requests and the authority you can rely on when turning over patient health information.
SALES & MARKETING
How to Instantly Build Trust Online
September 7, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
Websites and landing pages can present a scary and uncertain unknown to visitors. Before people will act or transact, their concerns and anxieties must be alleviated. But how can you do this online within just a few seconds and no opportunity for personal interaction? In this provocative session, bestselling author Tim Ash will reveal the Four Pillars of Trust and show you how to effectively use them to smooth the way to your online conversion goals.
CUSTOMER SERVICE
Using Customer Complaints to Improve Service Quality
September 12th, 2012
1:00 pm ET ( 12:00 pm CT, 11:00 am MT, 10:00 am PT )
This live audio conference, based on 40 years of research on service and complaint handling, will help you understand the key aspects of an effective, best practice complaint handling system. Further, it will guide you on using complaints as part of a broader, comprehensive voice of the customer process that really gets things fixed by creating an economic imperative for action. Finally, it will show how the director of service or complaint handling can position themselves to support or actually take over the role of chief customer officer.